What we hold, and why.

Oasis Marketplace Alliance LLC (“Oasis”, “we”, “us”) operates the Oasis marketplace, on which approved vendors sell dental and medical supplies to verified dental and medical practices. Our address is 30 N Gould St Ste R, Sheridan, WY 82801.

This policy covers the Oasis website, the provider, vendor and operator portals, and the emails and text messages we send. Oasis is a business-to-business service: the people whose information we hold are the staff of the practices and vendors that use it, and people who contact us.

Each vendor is responsible in its own right for the order information it receives in order to fulfil what you bought from it. Questions about this policy go to team@greateroasis.com.

When you apply. The legal name of your practice or company, its type, its EIN, its business address, your licence or registration number, the name, work email and telephone number of your primary contact, and the licence or permit documents you upload. If you check the text-message box, we also record that you gave consent, when, and for which number.

When you use an account. Your email address and sign-in records, the orders you place or fulfil, the delivery addresses on them, the listings a vendor maintains, and the actions we are required to log — approvals, refunds, listing changes and similar.

When you contact us. Your name, email address, your phone number if you give it, the topic you choose, and your message. If you tick the text-message box we also record that you gave consent and when.

When you subscribe to updates. Your email address and the date you subscribed.

When you send feedback from inside a portal: what you write, any screenshot you attach, and the page you were on.

Technical data. Standard server logs (such as IP address, browser type and the pages requested) and the cookies described below.

We do not collect or store card numbers. Payment details go directly to our payment processor, which returns a token; the token is what Oasis holds.

To review your application and verify that each practice and each vendor is genuine, so that professional supplies are sold only to professionals.

To run your account, show verified pricing, place orders, route each part of an order to the vendor filling it, take payment, pay vendors and issue refunds.

To reply when you contact us, and to send the service messages you have asked for or that your account needs — application decisions, order and delivery updates, and support.

To keep the financial and audit records a marketplace handling money must keep, to meet our legal obligations, and to detect and prevent fraud, misuse and security incidents.

To improve the platform, using feedback you send us and aggregated information about how the service is used.

If you give us a mobile number and tick the consent box, Oasis Marketplace Alliance LLC may send you non-marketing text messages about your inquiry, application status, order and delivery updates, and customer support. Consent is optional and is not a condition of using Oasis or of any purchase. Signed-in vendors and practices choose which texts they get, and can turn them off, under Settings › Notifications.

When you opt in or out we keep a record of it: your mobile number, when, where (the form or the setting), and the exact consent wording you agreed to. We keep that record even after you opt out, as proof of what you agreed to and when you withdrew it.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out and we will send one message confirming it, and no more. Reply HELP for help, or email team@greateroasis.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent are excluded from every category of sharing described in this policy and will not be shared with any third party, except the SMS provider that delivers our messages on our behalf.

The full text-message program terms are in our Terms & Conditions.

We send email that your account or your request needs: sign-in and password links, application decisions, order confirmations, delivery and refund notices, and replies to your messages. These are part of the service and are not marketing.

We send updates about new vendors and the platform only to people who have subscribed to them. Every update includes an unsubscribe link, and you can also unsubscribe by writing to team@greateroasis.com. Contacting us does not add you to any mailing list.

The vendor filling your order receives the lines that are theirs, the practice name, the delivery address, the contact details needed to deliver, and the order reference. They do not receive what you bought from anyone else, and they never see another vendor’s prices.

Practices never see one another. Vendors never see another vendor’s account, orders or pricing. This separation is enforced in the database itself, not only in our application code.

Service providers acting for us: Vercel (website hosting), Supabase (database, sign-in and file storage), our payment processor, our email and SMS delivery providers, and the feedback tool used inside the portals. Each may use your information only to provide its service to Oasis, under a written agreement.

Legal and safety. Where the law requires it, to respond to valid legal process, or to protect the rights and safety of Oasis, our users or others.

Business transfers. If Oasis is involved in a merger, acquisition or sale of assets, information may transfer as part of that transaction, subject to this policy.

We do not sell personal information, and we do not share it for anyone else’s advertising. Mobile numbers and text-message consent are never shared with third parties or affiliates for marketing or promotional purposes.

Oasis uses essential cookies only: the session cookies that keep you signed in. Your cart and your cookie choice are kept in your own browser’s storage, on your device. These are needed for the site to work.

We do not use advertising or cross-site tracking cookies. If we add analytics to improve the site, we will ask for your consent first through the cookie notice, and you can change your choice at any time.

Documents you upload are held in private storage outside the public web. They are reachable only through short-lived signed links issued to a reviewer who needs to open one, and they are never listed publicly or indexed.

A reviewer can read a document and record a decision about it, but cannot replace or overwrite it. The evidence a decision rested on stays exactly as you filed it.

Order, payment and audit records: seven years from the end of the year they relate to, to meet tax and accounting requirements.

Account and application records: while your account is open and for three years after it closes. Declined applications are kept for three years so that a reapplication or a question about the decision can be handled.

Contact messages: two years after your question is resolved.

Update subscriptions and text-message consent: until you unsubscribe or opt out, after which we keep a record of the opt-out so that we do not contact you again.

Closing an account does not delete order history: a completed transaction is a record both sides may need, and it is kept for the period above even where an account is terminated.

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Much of it you can see and change yourself in your portal.

Depending on the state you live in, you may have further rights under state privacy law, such as the right to know what categories of information we collect and disclose, and the right to opt out of the sale or sharing of personal information. Oasis does not sell or share personal information for cross-context advertising. We will not treat you differently for exercising any of these rights.

Signed in, you can do it yourself under Settings, in the “Your data” section (for a vendor, an Owner): “Download my data” gives you a copy as a file, and “Delete my account” asks us to delete the account. Once nothing is open (orders, returns, problems with orders or payments) and our team has reviewed it, your contact details are removed after a 30-day waiting period and the login stops working. Order, invoice and tax records are kept, as described above.

To make a request, write to team@greateroasis.com. We will verify the request and respond within 30 days, or within any shorter period the law requires. You can opt out of text messages by replying STOP, and out of update emails with the unsubscribe link.

The marketplace runs over encrypted connections (TLS) throughout. Access to each organization’s data is enforced at the database layer, not only in the application. Card data is tokenized by our payment processor and never stored by Oasis. Actions that move money or change an account’s status are logged with who did it, what changed and when, and that log cannot be edited by the people it records.

No system is perfectly secure. If a breach affects your information, we will notify you and the relevant authorities as the law requires.

Oasis is a service for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.

If we change how we use personal information we will update this page and the date on it. Where a change materially affects you, we will tell account holders directly. The current version is always the one published here; see also our Terms & Conditions.

Oasis Marketplace Alliance LLC, 30 N Gould St Ste R, Sheridan, WY 82801. Email team@greateroasis.com.