Contact

Tell us what you need.

Pick what you need help with. If it isn't here, write to us below and a person on the Oasis team will pick it up.

Something went wrong with an order

Damaged, wrong or missing items go to Oasis, not the vendor. We look at the order, the shipment and the payment together.

Refund policy

Delivery and tracking

Why one order can arrive in several boxes, what delivery times mean, and where to find tracking for each shipment.

Shipping policy

Cancellations and returns

Anything not yet shipped can be canceled. After that it becomes a return, and some items cannot come back.

How returns work

Your application

Look up where a practice or vendor application is with the reference you were given when you applied.

Check my application

Selling on Oasis

Approval, listings, commission, payments and what happens when a practice opens a case on your order.

Vendor terms

Everything else

Answers on access, pricing, ordering, payments and security, grouped so you can go straight to your topic.

Common questions

Contact

Tell us what you need.

Partnerships, press, billing questions, or something none of the above covers. A person reads it.

  • A person reads it — there is no ticket queue
  • We reply to the address you give us, nothing else
  • Nothing you send is added to a mailing list

See our Terms & Conditions and Privacy Policy.

We use what you send here only to reply to you. Nothing is added to a mailing list, and your number is never sold or shared with anyone for their own marketing.